Frequently Asked Questions
Everything you need to know about your Kisah experience.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary silhouettes may vary slightly from standard international sizing.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times range from 3-7 business days depending on your location.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
What payment methods do you accept?
Kisah accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my Kisah garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Most of our delicate pieces benefit from cold hand washing or professional dry cleaning.
Do you offer international shipping?
Yes, we ship to over 50 countries. International shipping rates and estimated delivery dates are calculated at checkout based on the destination country.